Got questions? We’re here for you.

Check-in is from 3:00 pm, check-out until 11:00 am.
Please note that special check-out arrangements apply to group bookings during the Christmas period.

A fast check-in is also available: if you provide your e-mail when booking, you’ll receive all the details in advance. On arrival, simply collect your room card at reception – quick and easy.

👉 More information about your stay is available anytime in our digital guest app: app.straiv.io/g/vady

Of course – we’ll keep it safe in our luggage room.

Yes, our front office staff are here for you around the clock.

Yes, our à la carte restaurant serves fresh cuisine throughout the day. The bar is open daily until midnight – perfect for rounding off the evening.

Breakfast is served Monday to Friday from 6:30–10:00 am, and weekends/holidays from 7:00–10:00 am. Expect a varied buffet with sweet and savory choices for the perfect start to the day.

Whether breakfast is included depends on the rate you booked.

Yes, all floors are easily accessible and barrier-free by lift.

Yes, complimentary high-speed Wi-Fi is available throughout the hotel – in rooms as well as public areas. No login or access code required.

Yes, we provide a secure bike storage room.

Our fitness room is open daily from 7:00 am – 10:00 pm. The sauna can be activated on request for 21 € per use – simply let reception know.

Note: for environmental reasons, the sauna is not permanently heated. Thank you for your understanding.